How to Recover Different Types of Passwords
This guide explains the recovery process for each type of password associated with your trading account.
Additionally, this guide also addresses common login issues to help you regain access to your account effectively.
Client Portal Password
This is the main password used to log into your Client Portal.
Common Login Issues and Troubleshooting
Unsupported Characters: Some special characters like "&" may not be supported, causing errors such as "Signature Error."
Stricter Password Requirements: Recently updated password policies require at least one symbol; failing to meet these standards can cause login issues.
To avoid these login issues, ensure your password complies with the latest requirements.
To recover your Client Portal password:
Visit the FXTRADING.com website and click "Sign In"
Select "I forgot my password"
Enter the email address used during registration
Click "Continue"
Validate the action through the security verification method linked to your account
Create a new password following the security requirements
Use your new password to log in
Note: You may need to complete a captcha during this process. Entering an incorrect captcha multiple times can temporarily lock the reset password page for 24 hours.
If you encounter login issues such as a "Signature Error" or account non-existence notification, check that your password meets the updated security standards.
To change your password while already logged in:
Navigate to "Securities" → "Change Password"
Enter the verification code sent to your registered mobile number
Create and confirm your new password
Password Compliance Requirements
To ensure account security and prevent login issues, adhere to these updated password guidelines:
Avoid using unsupported special characters like "&."
Include at least one symbol in your password to meet system requirements.
Example of a Compliant Password:
"FXTrade@2023" These measures will help you avoid non-compliance-related login disruptions.
Trading Password
This password is used to log into trading platforms with a specific trading account.
To reset your trading password:
Log in to your Client Portal
Find the trading account in the "Account List" section
Click the 3-dot icon next to the account
Select "Update trading password"
Set a unique password following the on-screen requirements
Click "Confirm" to complete the process
Important: Your trading password must be different from your read-only access password.
Read-Only Access Password
This password allows third parties to view but not trade on your account.
To set or change your read-only access password:
Log in to your Client Portal
Find the trading account in the "Account List" section
Click the 3-dot icon next to the account
Select "Update investor password"
Create a unique password following the security requirements
Click "Confirm" to complete the process
Note: This password must be different from your trading password for security reasons.
Fund Management Master Account Password
If you need to update the password for a Fund Management master account:
Go to the Fund Management section
Click "My Strategies"
Find the strategy you wish to update
Click the three-dot icon next to the strategy name
Select "Update account password"
Enter the verification code sent to your registered mobile number
Create and confirm your new password
Best Practices for Secure Passwords
Use secure, unique passwords that meet current system requirements.
Avoid reusing old passwords that may no longer comply with updated policies.
Always review and follow password guidelines to prevent future access issues.