Initial Demo Account Funding Process
When you create a demo account with FXTRADING.com, the system is designed to automatically deposit 100,000 USD of virtual funds into your account. This allows you to practice trading strategies without risking real money.
Why Your Demo Account Balance Might Show Zero
Sometimes after creating a new demo account, you may notice that your balance shows zero instead of the expected 100,000 USD. This is a normal situation that can occur due to:
High volume of simultaneous account creation requests
Temporary data exchange congestion between our servers and trading center
Processing delays during peak usage times
What To Do If This Happens
If your new demo account shows a zero balance:
Please be patient - the virtual funds typically appear within a few minutes
No action is required from your side during this waiting period
The system will automatically complete the funding process
When To Contact Support
If after one hour your demo account still shows a zero balance:
Contact our customer service team through the Live Chat feature in your Client Portal
Email us at [email protected]
Our support team will investigate and resolve the issue promptly
Rest assured that this is a temporary technical delay and not an issue with your account setup.