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Why Can't I Access the Web Trading Platform from My Trading Account?

Updated today

This is due to a historical system change. Before September 8, 2025, our partners received rebates through special rebate accounts. Since September 8, 2025, all partners now receive rebates through the Partner Wallet system instead.

About Your Rebate Account

If you see a "Rebate" label on your trading account, this indicates:

  • This is a rebate account created before September 8, 2025

  • This account can only receive rebates and cannot be used for trading

  • Although it appears in your trading account list, it doesn't function as a trading account

Recommended Actions

We recommend that you:

  • Withdraw any remaining funds from this rebate account

  • Archive this account since it will no longer:

    • Receive any rebates (all rebates now go to your Partner Wallet)

    • Be usable for trading purposes

This account has effectively been replaced by the Partner Wallet system and no longer serves any purpose in your account structure.

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