If your deposit isn't showing in your FXTRADING.com account, several factors may be causing the delay. Here's what might be happening and what you should do:
Common Reasons for Deposit Delays
Processing Time Variations:
Instant methods (PayPal, credit cards, USDT) should appear immediately
Bank transfers typically take 1-3 business days
Some payment methods have specific processing windows
USDT and China Union Pay Processing Hours:
These payments are only processed from 06:00 AM to 02:00 AM (GMT+11)
Deposits made between 02:00 AM and 06:00 AM GMT+11 will be held until operations resume
Incomplete Submission Process:
You may have transferred funds but not completed the deposit submission in the Client Portal
Steps to Resolve the Issue
Verify Processing Time:
Check if your deposit method requires processing time
For bank transfers, allow 1-3 business days before contacting support
Complete the Deposit Process:
Log into your Client Portal
Navigate to the deposit section
Select your payment method and confirm the transaction details
Submit the deposit request to finalize the process
Check Transaction Status:
For USDT ERC20 deposits, verify transaction status on blockchain explorers like etherscan.io
For bank transfers, check if your bank has actually processed the payment
Contact Support:
If your deposit doesn't appear after the expected processing time, contact support through:
Service Hub (recommended)
Live Chat
Email: [email protected]
When contacting support, provide your transaction details including date, amount, and payment method to help resolve the issue faster.