The "INVALID ACCOUNT" error occurs when you cannot log in to the MetaTrader 4 platform. This error typically appears due to one of the following reasons:
Incorrect Login Credentials:
Wrong account number
Incorrect password
Incorrect server selection
Account Status Issues:
Your account has been archived (inactive for over three months)
The account has not been activated
The account has been suspended
How to Fix the "INVALID ACCOUNT" Error
Follow these steps to resolve the issue:
Verify Your Login Details:
Double-check your account number for typos
Make sure your password is correct (check caps lock)
Select the Correct Server:
For live accounts, select "FXTRADING.COM-Live"
For demo accounts, select "FXTRADING.COM-Demo"
Reactivate an Archived Account:
If you haven't logged in for over three months, your account might be archived
Contact customer support through Live Chat in the Client Portal to reactivate your account
Try the Web Trader:
If the desktop or mobile app continues to show the error, try logging in through the Web Trader platform
Reset Your Password:
If you're unsure about your password, reset it through the Client Portal
If you continue experiencing issues, please contact our customer support team through the Live Chat feature in your Client Portal for immediate assistance.