When your withdrawal request on FXTRADING.com gets rejected, it can be frustrating. Understanding the common reasons behind these rejections and knowing how to resolve them can save you time and stress. Here are the key issues that might cause your withdrawal to be declined:
AML Policy Compliance Issues
FXTRADING.com follows strict anti-money laundering (AML) regulations that include a "first in, first out" policy:
Payment Method Mismatch: You must withdraw funds using the same method you used for deposits, up to the deposited amount. Only profits can be withdrawn through alternative methods.
Verification Requirements: Incomplete account verification can lead to withdrawal restrictions.
Trading Account Status Problems
Open Positions: Having active trades when requesting a withdrawal can lead to rejection as it may affect your margin level.
Insufficient Free Margin: If your withdrawal would reduce your account below required margin levels, it will be rejected.
Negative Balance: You cannot withdraw funds if your account has a negative balance.
Technical and Procedural Issues
Incorrect Withdrawal Details: Providing inaccurate payment information or requesting amounts below minimum thresholds.
Locked Funds: Funds may be temporarily locked due to recent deposits (typically 1-3 business days).
Incomplete Documentation: Missing or expired identification documents.
How to Resolve Withdrawal Rejections
Check the Rejection Reason: Review any notification or email explaining why your withdrawal was rejected.
Follow the AML Policy:
Withdraw to the same payment method used for deposits
Complete all verification steps
Manage Your Trading Account:
Close all open positions before requesting large withdrawals
Ensure you have sufficient free margin
Verify Your Information:
Double-check all payment details
Submit clear, up-to-date documentation
Contact Support: If you've addressed potential issues but still face problems, reach out through:
Service Hub (recommended)
Live Chat
Email: [email protected]
By understanding these common rejection reasons and taking proactive steps to address them, you can significantly improve your chances of successful withdrawals from your FXTRADING.com account.