Yes, you can still deposit funds even if your account balance is negative. The funding function remains fully active regardless of your current balance.
Options for handling negative balances:
Make a deposit: You can add funds to your account at any time to cover the negative balance.
Apply for Negative Balance Write Off:
Email [email protected] to request a negative balance write off
Each case is reviewed individually
Processing typically takes 1-3 business days
Coming Soon: Self-service Negative Balance Write Off will be available directly in the Client Portal. Once implemented, you'll be able to write off negative balances (under -USD3000) without contacting Customer Support by:
Navigating to the specific account in your Client Portal
Clicking the 3-dot icon at the end of the account row
Selecting "Negative Balance Write Off"